@TechReport{A_Framework_for_Relating_Frontstage_and_Backstage_Quality_in_Virtualized_Services,
	author = "Karuna Pande Joshi, Anupam Joshi, Yelena Yesha, and et al.",
	title = "{A Framework for Relating Frontstage and  Backstage Quality in Virtualized Services}",
	month = "May",
	year = "2009",
	organization = "UMBC",
	number = "TR-CS-09-01",
	booktitle = "TR-CS-09-01",
	institution = "UMBC",
}