@TechReport{A_Framework_for_Relating_Frontstage_and_Backstage_Quality_in_Virtualized_Services_,
  author = "Karuna Pande Joshi and Anupam  Joshi and Yelena  Yesha and et al.  ",
  title = "{A Framework for Relating Frontstage and  Backstage Quality in Virtualized Services }",
  month = "May",
  year = "2009",
  organization = "UMBC",
  number = "TR-CS-09-01",
  booktitle = "TR-CS-09-01",
  institution = "UMBC",
}