@InProceedings{Quality_metrics_for_Virtualized_IT_Services_on_the_Cloud,
	author = "Karuna Pande Joshi, Anupam Joshi, and Yelena Yesha",
	title = "{Quality metrics for Virtualized IT Services on the Cloud}",
	month = "October",
	year = "2009",
	booktitle = "Proceedings of 18th Annual Frontiers in Service Conference, Hawaii, 2009",
}