@Article{The_Need_for_User_Models_in_Generating_Expert_System_Explanations, author = "Robert Kass and Tim Finin", title = "{The Need for User Models in Generating Expert System Explanations}", month = "October", year = "1988", note = "", pages = "345 - 375", number = "4", volume = "1", journal = "International Journal of Expert Systems", publisher = "JAI Press, Inc", }