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http://ebiquity.umbc.edu/tag/service management/
UMBC ebiquity research group
http://ebiquity.umbc.edu
http://ebiquity.umbc.edu/img/logo.jpg<![CDATA[IT Services Metrics]]>
http://ebiquity.umbc.edu/project/html/id/87/IT-Services-Metrics
2009-01-01