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http://ebiquity.umbc.edu/img/logo.jpg<![CDATA[A Framework for Relating Frontstage and Backstage Quality in Virtualized Services]]>
http://ebiquity.umbc.edu/paper/html/id/462/A-Framework-for-Relating-Frontstage-and-Backstage-Quality-in-Virtualized-Services-
2009-05-20