@InProceedings{Quality_metrics_for_Virtualized_IT_Services_on_the_Cloud, author = "Karuna Pande Joshi, Anupam Joshi, and Yelena Yesha", title = "{Quality metrics for Virtualized IT Services on the Cloud}", month = "October", year = "2009", booktitle = "Proceedings of 18th Annual Frontiers in Service Conference, Hawaii, 2009", }