@Article{TCO_for_Cloud_Services_A_Framework, author = "Karuna Pande Joshi and et al.", title = "{TCO for Cloud Services: A Framework}", month = "April", year = "2015", organization = "EDUCAUSE", note = "Document can be accessed at http://net.educause.edu/ir/library/pdf/ewg1503.pdf", journal = "EDUCAUSE ECAR Working Groups ", publisher = "EDUCAUSE", }