<?xml version="1.0"?>

<!DOCTYPE owl [
	<!ENTITY rdf "http://www.w3.org/1999/02/22-rdf-syntax-ns#">
	<!ENTITY rdfs "http://www.w3.org/2000/01/rdf-schema#">
	<!ENTITY xsd "http://www.w3.org/2001/XMLSchema#">
	<!ENTITY owl "http://www.w3.org/2002/07/owl#">
	<!ENTITY cc "http://web.resource.org/cc/#">
	<!ENTITY project "http://ebiquity.umbc.edu/ontology/project.owl#">
	<!ENTITY person "http://ebiquity.umbc.edu/ontology/person.owl#">
	<!ENTITY pub "http://ebiquity.umbc.edu/ontology/publication.owl#">
	<!ENTITY assert "http://ebiquity.umbc.edu/ontology/assertion.owl#">
]>

<!--

This ontology document is licensed under the Creative Commons
Attribution License. To view a copy of this license, visit
http://creativecommons.org/licenses/by/2.0/ or send a letter to
Creative Commons, 559 Nathan Abbott Way, Stanford, California
94305, USA.

-->

<rdf:RDF 
		xmlns:rdf = "&rdf;"
		xmlns:rdfs = "&rdfs;"
		xmlns:xsd = "&xsd;"
		xmlns:owl = "&owl;"
		xmlns:cc = "&cc;"
		xmlns:project = "&project;"
		xmlns:person = "&person;"
		xmlns:pub = "&pub;"
		xmlns:assert = "&assert;">
	<pub:TechReport rdf:about="http://ebiquity.umbc.edu/paper/html/id/462/A-Framework-for-Relating-Frontstage-and-Backstage-Quality-in-Virtualized-Services">
		<rdfs:label><![CDATA[A Framework for Relating Frontstage and  Backstage Quality in Virtualized Services]]></rdfs:label>
		<pub:title><![CDATA[A Framework for Relating Frontstage and  Backstage Quality in Virtualized Services]]></pub:title>
		<pub:publishedOn rdf:datatype="&xsd;dateTime">2009-05-20T00:00:00-05:00</pub:publishedOn>
		<pub:abstract><![CDATA[Virtualized service models are now emerging and redefining the way Information technology is delivered to end users.  In this paper, we propose a framework to measure and track quality delivered by a Virtualized service delivery system. The framework accounts for the service’s internal elements as well as the other services it depends on for its performance. It provides a mechanism to relate hard metrics typically measured at the backstage of the delivery process to quality related hard and soft metrics tracked at the front stage where the end user interacts with the service. The framework is general enough to be applied to any type of IT service. In the paper, we show three instantiations of the framework – an IT enabled service, Software as a Service, and Infrastructure as a Service. ]]></pub:abstract>
		<pub:number><![CDATA[TR-CS-09-01]]></pub:number>
		<pub:organization><![CDATA[UMBC]]></pub:organization>
		<pub:counter>2239</pub:counter>
		<pub:tag><![CDATA[backstage]]></pub:tag>
		<pub:tag><![CDATA[cloud computing]]></pub:tag>
		<pub:tag><![CDATA[frontstage]]></pub:tag>
		<pub:tag><![CDATA[quality framework]]></pub:tag>
		<pub:tag><![CDATA[service]]></pub:tag>
		<pub:tag><![CDATA[ssme]]></pub:tag>
		<pub:tag><![CDATA[virtualized]]></pub:tag>
		<pub:booktitle><![CDATA[TR-CS-09-01]]></pub:booktitle>
		<pub:publisher><![CDATA[UMBC]]></pub:publisher>
		<pub:author>
			<rdf:List>
				<rdf:first>
					<person:Person rdf:about="http://ebiquity.umbc.edu/person/html/Anupam/Joshi"><person:name><![CDATA[Anupam Joshi]]></person:name><rdfs:label><![CDATA[Anupam Joshi]]></rdfs:label></person:Person>
				</rdf:first>
				<rdf:rest>					<rdf:List>
						<rdf:first>
							<person:Person rdf:about="http://ebiquity.umbc.edu/person/html/Yelena/Yesha"><person:name><![CDATA[Yelena Yesha]]></person:name><rdfs:label><![CDATA[Yelena Yesha]]></rdfs:label></person:Person>
						</rdf:first>
						<rdf:rest>							<rdf:List>
								<rdf:first>
									<person:Person rdf:about="http://ebiquity.umbc.edu/person/html/Karuna/Joshi"><person:name><![CDATA[Karuna Pande Joshi]]></person:name><rdfs:label><![CDATA[Karuna Pande Joshi]]></rdfs:label></person:Person>
								</rdf:first>
								<rdf:rest>									<rdf:List>
										<rdf:first>
											<person:Person rdf:about="http://ebiquity.umbc.edu/person/html/et al./"><person:name><![CDATA[et al.]]></person:name><rdfs:label><![CDATA[et al.]]></rdfs:label></person:Person>
										</rdf:first>
										<rdf:rest rdf:resource="&rdf;nil" />
									</rdf:List>
								</rdf:rest>
							</rdf:List>
						</rdf:rest>
					</rdf:List>
				</rdf:rest>
			</rdf:List>
		</pub:author>
		<pub:firstAuthor>
<person:Person rdf:about="http://ebiquity.umbc.edu/person/html/Anupam/Joshi"><person:name><![CDATA[Anupam Joshi]]></person:name><rdfs:label><![CDATA[Anupam Joshi]]></rdfs:label></person:Person>
		</pub:firstAuthor>
		<pub:softCopy><pub:SoftCopy>
			<pub:softCopyFormat><![CDATA[PDF Document]]></pub:softCopyFormat>
			<pub:softCopyURI><![CDATA[http://ebiquity.umbc.edu/get/a/publication/463.pdf]]></pub:softCopyURI>
			<pub:softCopySize>217758</pub:softCopySize>
			</pub:SoftCopy>
			</pub:softCopy>
	</pub:TechReport>

<rdf:Description rdf:about="">
	<cc:License rdf:resource="http://creativecommons.org/licenses/by/2.0/" />
</rdf:Description>

</rdf:RDF>
