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Providing Help and Advice in Task Oriented Systems

Authors: Tim Finin

Book Title: Proceedings of the Eighth International Joint Conference on Artificial Intelligence

Date: August 01, 1983

Abstract: This paper describes current work at the University of Pennsylvania centered around providing intelligent help raid advice to users of interactive task oriented systems. This work focuses on three general themes: (1) Help systems should be active rather than passive; (J) help systems should contain explicit models of the user, the task and the system utility being used and (3) the help system should engage in an interactive dialogue with the user in order to identify the information he really needs. An experimental system, WIZARD, has been implemented for the VAX/VMS operating system to explore some of these issues.

Type: InProceedings

Publisher: Morgan Kaufmann Publishers Inc.

Pages: 176-178

Tags: user modelling, expert systems

Google Scholar: QFxbaPBQZGAJ

Number of Google Scholar citations: 86 [show citations]

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